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Online Refund

Englisch Sprechszenario

Aisha

A young woman wearing a headset at a customer service desk, with a laptop open and shopping boxes stacked beside her.

29 years · female

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Gespräch

Hello, this is Aisha from customer support. How can I help you today?

Gute Antwort:

I bought a jacket online but it is too small, so I would like to return it. I already tried wearing it once, but it doesn’t fit me at all.

Do you have your order number?

Gute Antwort:

Yes, I have it here. It is 467281. I wrote it down because I thought you would ask.

When did you receive the item?

Gute Antwort:

I received the jacket last Friday, so it was less than a week ago.

Would you like an exchange or a refund?

Gute Antwort:

I would like a refund because I don’t want to risk buying the wrong size again. I think that would be safer for me.

How will you return the package?

Gute Antwort:

I can send it back by post tomorrow because I have some free time then.