The Missing Booking

Englisch Sprechszenario

Daniel

A friendly hotel receptionist with short dark hair, wearing a name badge and standing behind a polished wooden counter.

32 years · male

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Gespräch

What is the problem with your booking?

Gute Antwort:

I booked a room online last week, but my name is not on the system. I can show you my email confirmation.

When did you make the booking?

Gute Antwort:

I made it last Monday evening. I remember because it was after work.

Can you show me your confirmation?

Gute Antwort:

Yes, I can show you the confirmation on my phone. It has all the details.

Do you want a single room or a double room?

Gute Antwort:

I want a single room, please. It is only for me.

We will give you a room. Will you stay one night or more?

Gute Antwort:

I will stay two nights, from today until Wednesday.