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Past the Return Date

Englisch Sprechszenario

Sophie

A polite shop assistant with a neat uniform and a friendly smile, standing behind a customer service desk with shopping bags beside her.

35 years · female

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Gespräch

Hello! How can I help you today?

Gute Antwort:

I bought this coat a few weeks ago, but it doesn’t fit me well. I know it’s already past the return date, but I would really like to return it.

When did you buy the coat?

Gute Antwort:

I bought it three weeks ago, but I only tried it on again yesterday. I realised it really doesn’t fit me properly.

Why didn’t you return it earlier?

Gute Antwort:

I didn’t return it earlier because I was travelling for work. I didn’t have time to come to the store until now.

Do you have the receipt with you?

Gute Antwort:

Yes, I have the receipt right here. I kept it because I thought I might need it.

Let me see what I can do. If I can’t give a refund, would you like an exchange instead?

Gute Antwort:

Yes, an exchange would be great because I really need a coat that fits me properly.