Direct or Not?

English speaking scenario

Amira

An experienced ticket clerk with straight black hair, wearing a neat grey blazer, standing in front of a departures board.

35 years · female

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Conversation

What is your destination?

Good answer:

To London.

Do you want a direct train?

Good answer:

Is it direct?

What time do you want to leave?

Good answer:

At 11 am.

Do you want standard or first class?

Good answer:

Standard.

Do you need help finding the platform?

Good answer:

Yes, please.