Booking Mix-Up

English speaking scenario

Leila

A young receptionist with a patterned scarf and a welcoming smile, standing at a modern hotel check-in desk.

26 years · female

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Conversation

What is wrong with your room?

Good answer:

I booked a double room, but I got a single room. I need the correct room.

Do you have your booking confirmation?

Good answer:

Yes, I have the confirmation email. It shows a double room.

How many nights is your booking for?

Good answer:

My booking is for three nights. I will leave on Friday.

Do you want us to move you now or later?

Good answer:

I want to move now, please. I need the correct room tonight.

Do you need any extra service with the change?

Good answer:

Yes, please help me with my bags. They are heavy.