Broken Headphones

English speaking scenario

Maya

A young woman with long black hair, wearing a green blouse and holding a pair of headphones. She looks professional and polite, standing behind the electronics counter.

27 years · female

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Conversation

Hello, what can I do for you today?

Good answer:

My headphones are broken.

Oh no, I’m sorry. When did you buy them?

Good answer:

Two weeks ago.

Do you have the receipt with you?

Good answer:

Yes, here it is.

Okay, would you like a new pair or your money back?

Good answer:

A new pair, please.

Alright, I can help with that.

Good answer:

Thank you so much.