Warranty Question

English speaking scenario

Samira

An elegant woman with a tidy bun, wearing a name badge and working at the electronics help desk. She smiles warmly and holds a box with a phone inside.

35 years · female

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Conversation

Are you looking at this phone?

Good answer:

Does this phone have a warranty?

Yes, it has a one-year warranty. Would you like to know more?

Good answer:

Yes, please.

What happens if the phone breaks?

Good answer:

Can I get a new one?

Good question! It will be repaired or replaced. Is that okay?

Good answer:

Yes, that’s fine.

Great, I will write the warranty details for you.

Good answer:

Thank you very much.