Қайту B1 English (UK) – Emergencies & Health

Insurance Call

Ағылшын сөйлеу сценарийі

Nora

A polite insurance representative with a headset and a neat blazer, sitting at a desk with a computer and paperwork.

34 years · female

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Әңгімелесу

Hello, this is Nora from SafeTravel Insurance. Could you please tell me what happened?

Жақсы жауап:

I fell while walking down some wet stairs at my hotel, and I hurt my ankle. It was painful, so I went to see a doctor right away. The doctor said it’s a light sprain and gave me some medicine.

Thank you for explaining. Did you visit a doctor or hospital after the accident?

Жақсы жауап:

Yes, I went to a hospital the same evening because the pain was getting worse. The doctor examined me, gave me some tablets, and told me to rest.

Do you have any receipts or medical reports from your visit?

Жақсы жауап:

Yes, I have a receipt from the hospital and also a short medical report. I kept them because I know they are important for my claim.

Can you tell me when and where the accident happened?

Жақсы жауап:

It happened yesterday evening at about 7pm in the hotel lobby. I was walking quickly and I slipped on the wet floor near the entrance.

Thank you. Finally, do you want us to organise direct payment to the hospital, or would you prefer to pay first and then be reimbursed?

Жақсы жауап:

I’d like you to organise direct payment to the hospital, because it will be easier for me. I don’t want to use all my holiday money.