Heating Problem

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Sophie

A hotel receptionist with tidy brown hair, a navy blazer, and a welcoming smile, standing behind the front desk with keys hanging on the wall.

34 years · female

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대화

Hello, welcome back. Is everything okay with your room?

좋은 답변:

The heating in my room is not working, and it is very cold at night. I couldn’t sleep well because I had to wear my coat in bed. Could someone please check it today?

I’m sorry to hear that. Did you try adjusting the thermostat on the wall?

좋은 답변:

Yes, I tried changing the temperature, but nothing happened. I even turned the dial all the way up, and the room stayed cold.

Thank you. Would you like us to send maintenance now or later this afternoon?

좋은 답변:

I’d prefer someone to come now because I can’t stay in such a cold room. If they come later, I’ll probably be out.

In the meantime, would you like an extra blanket?

좋은 답변:

Yes, I would like an extra blanket, please. Last night I used two jumpers to stay warm, and it still wasn’t enough.

I understand. We will send someone soon. Will you be in your room this evening if the technician comes back later?

좋은 답변:

Yes, I’ll be in the room tonight, so the technician can come anytime after 6pm.