Refund, Not Voucher

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Daniel

A smartly dressed airline customer service agent with a tablet in his hand, standing at a busy airport check-in counter.

34 years · male

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대화

Can you tell me what happened with your flight?

좋은 답변:

My flight to Madrid was cancelled at the last minute. I had been waiting at the gate for over an hour, and suddenly they announced it wouldn’t leave. I was very disappointed because I had planned meetings the next morning. It was frustrating, but I still need a solution.

Did the staff offer you a voucher or another solution?

좋은 답변:

Yes, they offered me a voucher, but honestly it doesn’t solve my problem. A voucher might be fine if I was planning another holiday, but this was a business trip. I would prefer a proper refund so I can make other arrangements quickly.

Why do you prefer a refund instead of a voucher?

좋은 답변:

I prefer a refund because it gives me flexibility. With the money back, I can book another airline or even take a train if needed. A voucher limits me to one company and one option, which doesn’t help when I need to travel urgently.

What would you do with the refund if we gave it to you?

좋은 답변:

If I received the refund, I would immediately look for another flight with a different airline. That way I could still attend my meetings tomorrow. If there are no flights, I might consider taking a fast train instead. The refund would allow me to make that choice without delay.

Do you feel this situation has affected your trust in our airline?

좋은 답변:

Yes, it has affected my trust a little. I understand that cancellations happen, but the communication was poor. If the company had explained things better, maybe I would feel different. For now, I still feel frustrated.