Voltar para B2 English (UK) – Accommodation

Itemised Bill

Inglês cenário de fala

Elena

An elegant hotel receptionist with neatly tied hair, wearing a navy uniform and a warm smile, standing at a marble check-in counter with invoices in front of her.

41 years · female

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Conversa

Do you want a simple receipt or a detailed bill?

Boa resposta:

I would prefer a detailed bill because I want to check each charge carefully. Sometimes hotels include small fees, and I don’t want to miss anything. It helps me keep track of my expenses, especially since this was a work trip. Could you please prepare an itemised bill for me?

Here is the detailed bill. Which part would you like me to go through with you?

Boa resposta:

I’d like you to go through the restaurant charges with me. I remember eating in the hotel restaurant only twice, but I see three charges here. It might be a mistake, so I’d like to clarify. If it’s correct, I’d just like to understand what the extra charge was for.

Do you think the overall price is fair?

Boa resposta:

Yes, overall the price seems fair for the services provided. The room was comfortable and the staff were friendly. However, I just want to make sure the small details are correct. Once I know that, I’ll feel more confident paying the bill.

Would you recommend this hotel to a friend after this experience?

Boa resposta:

I would recommend this hotel to a friend. The service was polite and professional, and the rooms were very clean. If the bill is corrected properly, I think it shows the hotel values honesty. That makes me more confident in recommending it.

After clarifying the charges, how do you feel about your overall stay?

Boa resposta:

Now that everything is clear, I feel satisfied with my stay. The small confusion about the charges was a little stressful, but it was handled professionally. The room was clean, and the staff were helpful. I’d definitely consider coming back.