Вернуться к B2 Work / Study English (UK) – Collaborative task

Supporting Older People Online

Устный сценарий на Английский

Abbi

An upbeat British English speaker with a clear, supportive delivery.

29 years · female

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Беседа

We need to work together on this situation: older residents need help using online public services. What would you like to ask me first?

Хороший ответ:

I would ask whether people already prefer one option. If older residents, volunteers, council staff and families disagree, we need to know that before choosing. I would ask who supports each idea and whether anyone feels ignored.

One possible response is drop-in help sessions at the library. What advantages and problems do you see with that idea?

Хороший ответ:

The main benefit is that drop-in help sessions at the library could show progress quickly. The problem is that quick progress is not always deep progress. I would ask how we will know whether it really leads to residents completing essential tasks without feeling dependent.

Another option is printed guides with a phone helpline. How would you compare the two options?

Хороший ответ:

I would not choose only the cheaper or easier option. I would ask which plan deals better with moving services online faster than people can adapt. If both plans have weaknesses, I would choose the one we can test and improve most easily.

Some people involved may disagree with your preferred option. How would you persuade them or adapt the plan?

Хороший ответ:

I would adapt the plan by adding a safeguard against moving services online faster than people can adapt. Then I would explain the real aim: residents completing essential tasks without feeling dependent. That matters more than making one option sound better than the other.

What final recommendation would you make, and what should happen next?

Хороший ответ:

My final recommendation would be to choose the option that best leads to residents completing essential tasks without feeling dependent. I would probably support printed guides with a phone helpline if it avoids moving services online faster than people can adapt, but I would keep one practical part of drop-in help sessions at the library. The next step should be a short trial and a clear review date.