กลับไปที่ B1 English (UK) – Accommodation

No Room at the Inn

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Amira

A hotel receptionist with neatly tied hair, a professional uniform, and a welcoming smile, standing behind a wooden check-in desk.

35 years · female

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การสนทนา

Good evening, welcome to the hotel. Do you have a reservation with us?

คำตอบที่ดี:

Yes, I booked a room online last week and I received a confirmation email. I’m really surprised because I thought everything was arranged.

I’m really sorry, but the hotel is full tonight. Do you have any proof of your booking?

คำตอบที่ดี:

Yes, here is my confirmation email. It clearly says my name, the dates, and that I already paid.

Thank you for showing me. Unfortunately, we don’t have a room available. What would you like me to do?

คำตอบที่ดี:

I understand these things happen, but I would really appreciate it if you could help me find another hotel nearby. I don’t know the area well.

I can call another hotel for you. Do you prefer something close by or a bit cheaper but further away?

คำตอบที่ดี:

I would prefer something close by because it’s late and I don’t want to travel again tonight.

I found a nearby hotel with space. Should I go ahead and make the booking for you?

คำตอบที่ดี:

Yes, please, that would be very helpful because I don’t want to waste more time looking.