Quay lại B1 English (UK) – Accommodation

Heating Problem

Tiếng Anh kịch bản nói

Sophie

A hotel receptionist with tidy brown hair, a navy blazer, and a welcoming smile, standing behind the front desk with keys hanging on the wall.

34 years · female

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Cuộc hội thoại

Hello, welcome back. Is everything okay with your room?

Câu trả lời hay:

The heating in my room is not working, and it is very cold at night. I couldn’t sleep well because I had to wear my coat in bed. Could someone please check it today?

I’m sorry to hear that. Did you try adjusting the thermostat on the wall?

Câu trả lời hay:

Yes, I tried changing the temperature, but nothing happened. I even turned the dial all the way up, and the room stayed cold.

Thank you. Would you like us to send maintenance now or later this afternoon?

Câu trả lời hay:

I’d prefer someone to come now because I can’t stay in such a cold room. If they come later, I’ll probably be out.

In the meantime, would you like an extra blanket?

Câu trả lời hay:

Yes, I would like an extra blanket, please. Last night I used two jumpers to stay warm, and it still wasn’t enough.

I understand. We will send someone soon. Will you be in your room this evening if the technician comes back later?

Câu trả lời hay:

Yes, I’ll be in the room tonight, so the technician can come anytime after 6pm.